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Source: ROBICON Siemens SEA
At the COMPANY, we design courses to meet your specific requirements. We've found that customers need and appreciate "standard operating procedures' training and the ability to make adjustments to their system as needed. Our follow-up course at customer sites provides the right training mix that allows you to maximize uptime.
Whether your facility is growing or downsizing, COMPANY Service Agreements are designed to assist you as either primary or supplemental service support. Our programs can be customized to meet your specific business requirements
Technical training for consultants, operators, electricians, technicians,
service representatives, maintenance personnel, scholars or anyone interested in
pursuing technical topics. The COMPANY offers various training methods to
optimize your learning potential: factory, on-site or off-site. Factory, on-site
and off-site classes offer the benefit of interaction with other class members
and the instructor. Customer Training Schedule for year 2001 Training Class Class Number Class Dates Feb 12th - 15th Feb 27th - 28th
The following gives brief descriptions of the classes we recommend. Click on the
course title for a detailed class description. Some things to note:
- Click title for class description
Price (USD)
Enrollment
021201
$1,600
022701
$800
Pricing
In House Training / Open Enrollment
Training classes that are scheduled for open enrollment: $400.00 / day / person Minimum of 5 people per class Maximum of 10 people per class
In House Training / Private Class
$2,000.00 / day Includes up to 5 people $250.00 / person / class Additional
personnel above 5 up to total class size of 10
For Onsite Training and all other training options, please call for rates.
General Information
Most of our standard courses as well as custom designed programs can be held onsite using our portable equipment and standard course materials.
For additional details, please contact the training registrar by phone at 800.241.4453, or by e-mail at training@???.com
In all cases, the customer is responsible for providing a quiet classroom area with an overhead projector, projection screen, white board or equivalent and appropriate electrical power for any equipment used in the classroom.
Successful onsite training requires up front planning. Therefore, several weeks advance notice is recommended.
Onsite pricing is based on the product, normal student rate, number of students and length of the course. Included in the price are:
- all course materials
- rental of training equipment( 1 set for each 2
students)
- freight for training equipment
- travel & living expenses for the instructor
Example 1:
Course Lenght 4 1/2 days
Programming
Setup/Maintenance
Maintenance
Price for 6 Students EUR 13000
Additional Students EUR 1000
When comparing the cost of an onsite program versus a regular class, be sure to add in your employee travel expenses. COMPANY onsite training makes sense.
Product Manuals
Post After Sales Service Solutions
To better understand and serve your needs, please complete the Service Agreement form below. We may have a Service Representative contact you to verify and provide us with any additional information needed to process your request.
An actual extension of your original ROBICON Factory Warranty is available at the time of your original equipment purchase and is available for either an additional one or two year period. All the benefits, coverage and conditions of the original warranty apply.
These pre-paid agreements provide for two Preventive Maintenance visits within a twelve (12) month period. In addition, this agreement offers substantial discounts on both non-preventive maintenance visit rates and in-factory repair rates, plus discounts on the purchase of spare or replacement parts. A Preventive Maintenance Agreement can be placed in effect at any time (a qualifying service visit may be required depending upon the age of the equipment) and is available in increments of one-year terms.
COMPANY offers, throughout the year a broad spectrum of in-factory training for current production models based upon customer demand. These classes are normally of a two day duration and usually consist of one day of classroom instruction and one day of actual hands-on experience. All training materials, facility applications and lunch are provided for the attendees
The ultimate service solution for companies with critical equipment applications and/or very substantial downtime costs, this program allows the end user of COMPANY drives to aggressively and proactively pursue the elimination of unscheduled downtime and its associated losses. Utilizing a combination of COMPANY's service solutions (training, spare parts kits and 24 hour technical assistance) and your site personnel's technical proficiency, this program empowers our customers to correct the vast majority of service problems themselves and thereby greatly minimize unscheduled and costly downtime.
Customized on-site training is geared directly to the skill level of your personnel and instructs them on your specific equipment. These training sessions are highly tailored to your specific equipment types. The COMPANY structures these classes to give ample emphasis to both classroom instruction and actual hand on experience and can be scheduled to accommodate your production or scheduled downtime requirements.
To assist you in maintaining an adequate spare parts inventory, the COMPANY has developed "Recommended Spare Parts Kits". These kits consist of the "Critical" spares for your particular drives and are capable of solving 80% of all system failures. "Critical" spares are defined as those items that are required to continue operation of the unit.
The COMPANY has implemented a 24 hour technical assistance program to aid our customers with timely resolutions to any technical questions or problems they may encounter. During the hours of 8 am to 6 p.m., we have live on-line technicians to immediately assist our customers with technical advice, assistance and problem resolution. From the hours of 6 p.m. to 8 am, the COMPANY has arranged for on-call technicians. Your call will initially be forwarded to our answering service. They will in turn contact the on-call technician and you will receive a return call within 30 minutes.
Essentially, this prepaid agreement provides continuation of the expiring warranty with the addition of two Preventive Maintenance visits within a twelve (12) month period. This agreement can be purchased in increments of one-year terms.
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Updated on 24. Januar 2013 .